Support
Get in touch
Email support@rundere.app. Tell us your app version (shown in Settings), your device and its iOS or Android version, your server version if you know it, and what you were doing when the problem happened. Please don't include passwords or sign-in links.
Common questions
How do I get the app?
The iPhone & iPad app is in invite-only testing on TestFlight. To ask for an invite, email support@rundere.app with the address you use for your Apple Account. When we send an invite, install Apple's TestFlight app and follow the link in the email.
The Android app is in invite-only testing on Google Play and needs Android 10 or later. To ask for an invite, email support@rundere.app with the address you use for your Google Account. When we add you, we send you an opt-in link: open it, tap Become a tester, then install Run·dere from Google Play on a phone signed in to that Google Account. Updates arrive through Google Play.
How do I run my own server?
The Run·dere server is open source. Start with the self-hosting guide, and see the documentation for configuration, capture and AI assistants. For problems with the server itself, you can also open an issue on GitHub.
What do I need to use the app?
A Run·dere server (the Android app needs server 4.13 or later). The app is a companion to a self-hosted server and doesn't store your trips anywhere else. To look around first, try the demo server. It has sample trips and is read-only, and its sign-in details are on its sign-in page.
How do I connect to my server?
On iPhone and iPad, tap the server button on the sign-in screen, then Add. Enter your server's address and choose how the app should trust its certificate: a public certificate, your own certificate authority, or a pinned certificate for a bare IP address. Tap Test connection, then sign in.
On Android, type your server's address on the sign-in screen, then either Sign in in the browser (for single sign-on or two-step verification) or enter your username and password. If your server uses its own certificate authority or a self-signed certificate, add it under Settings → Servers → + and pin its certificate. Your server's sign-in page can also give you a link that adds it to the app.
“Test connection” fails
- Check the address, including
https://and any port number. - If your server uses your own certificate authority, choose that trust mode and install its root certificate on the device (iPhone and iPad), or pin its certificate (Android).
- Make sure the device can reach the server, for example that you're on the same network or connected to your VPN.
Can I use the app offline?
Yes, for reading. The app keeps a read-only copy of your trips on the device. On iPhone and iPad, making changes, capturing and writing journal entries need a connection to your server. On Android, new journal entries and expenses you add offline are kept on the phone and sent when you're back online; other changes need a connection.
How do I remove my data?
Sign out in Settings to clear your saved session and the offline copy on the device, or delete the app to remove everything it stored. Your trips themselves live on your server; delete them there. See the privacy policy for details.